The dos and don’t of your treatment

Cancellation Policy 

If you must cancel or reschedule an appointment, please give 24 hours notice prior to your scheduled appointment time. “No-shows” will be charged the full treatment amount. If you are running late, a phone call is always appreciated. Your arrival time will determine the length of your treatment time, which will end as scheduled to ensure the next guests may begin promptly.

Arrival

Please arrive at least 10 minutes prior to your scheduled appointment to ensure full use of your treatment time, as well as to relax prior to entering the peaceful, tranquil environment for your massage . As a courtesy to the next guest, late arrivals will limit your treatment time to ensure other clients are not delayed. 

Health Conditions 

If you have health concerns or are pregnant, please be sure to notify Kimiko when booking your treatment. Prior to your massage, new guests are requested to complete the necessary consultation form. All information provided will be kept confidential and will only be used in order to provide a better service to you.

Ambience

Our aim is to provide a tranquil environment, therefore we politely request that mobile phones and other electronic devices are turned off or switched to silent for the duration of your visit.